SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, great job, great socks and GREAT message! Bullying must be stopped and buying these socks you can contribute too! Dark colors match my light pants and sneakers and help me stay classy and show my active life position. Get your pair now! You won’t be disappointed!
Worth every penny! I like that they are dark in color and you can’t see if they get dirty if I walk around the house in just my socks. After 3 washes are still the same size. Happy with my purchase!
The socks are just what I need for everyday wear. These are probably the ones I like the most. They are really comfy and don’t press on my calves too much (maybe it’s cause I have size 11, not 12), even when my feet get a bit tired by the end of the day. The fabric is soft and doesn’t cause any irritation or itching. Easy to wash and don’t dye other clothes you wash it with
They are a tad small for my foot, but then I have size 12 and they say they are supposed to fit, but for my foot they were kinda small.
Purchased these for my entire family to show what we stand for!
I am on my feet all day for work. These dark blue socks are comfortable and they keep my feet dry all day long. I like the stripes on the top of the sock, they look really great! Arrived fast. I do recommend!
Being bullied myself at school I think having this pair of socks is a must! By buying these we help to fight bullies and harassers all over our country. Why buy ordinary socks if you can BOTH get comfortable, pretty, soft socks AND do your good deed for today?
I have four pairs of these in my collection of patterned socks and they don’t disappoint. Socks don’t slide down at the calf or at the heel, my feet stay dry, the fabric is breathable and durable, the color doesn’t wash out and after several washes they are still dark. I would recommend them for wearing as dress socks for business meetings or just as your everyday socks. Got delivered in two days.