SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a cute pouch my daughter asked me to buy for school to keep all her pens, pencils and other things in. She has been using it every day for a month now and I’m just really happy that she likes it. Sometimes it can be tough to find something that a kid loves and something that will actually be good for her, but this is the perfect combination! She hasn’t lost a single pencil since I got this for her. Also, because she carries pencils in the pouch, sometimes it gets dirty on the inside, so I washed it two times already and it was easy to get rid of all the stains and pencil marks. The zipper still worked ok after washing and drying. I recommend buying this pouch for your kids if they want it, it’s super convenient and the kids LOVE it!
Most of the time cloth pouches are hard to wash with stains that you just can’t get rid of or they quickly get holes, or the zipper needs to be replaced, but I’ve had this bag for two months now and I have ZERO complaints about it. I never really got it dirty, but washed it anyway and it kept its shape after drying and ironing. The zipper is usually the first thing to break, but this YKK zipper is sturdy and I’ve yet to have an issue with it. It is just a perfect product that is made in the U.S. so I see every reason to buy it and support local small businesses!
The pattern on this pouch is just adorable with those little cute foxes. I bought it only because of the pattern, but when it got delivered I was pleasantly surprised by the quality. It is really well-made and convenient to use. Thank you!
The pouch is good and all, but I’ve had this issue with the zipper for the first few days, when it got stuck and I had to move it back and forth a bit.
I purchased a few different wrist pieces, but this one is my fav for sure. The way those orange foxes contrast the dark blue background is just something! I’ve been getting a lot of compliments on and now my mom wants one too, so I’m getting her one for her birthday. I really recommend this wristlet, the price is right for such quality and such a wonderful idea. I mean come on, those foxes are cute!
This one has a very trendy and urban feel to it, I feel like I’m 5 years younger just wearing it, it’s something I see youth wearing all the time now and it is incredibly convenient.The size is fine with me, I can fit all I need. Typically I have 2 phones, a wallet, keys and some other things when I need to run errands, I’ve never had issues with space, ofc if you need to put your laptop or something like that, it is small for that, but that’s not what it’s intended for. The zipper at the top opens and closes smoothly, it’s easy to grip and my fingers don’t get trapped in it. Overall, a decent purchase, I only wish I had more of those!
This is a perfect bag for keeping change in or just for any other stuff. Personally I like this pattern the most, but the first time they sent me the wrong bag, so I had to send it back. Second time was ok though. Thank you for having great customer service!
Real cute bag, I wish I found it sooner. I first bought the pomegranate design and stumbled upon this one later and it is just great that we have a local manufacturer who comes up with such brilliant design ideas and uses quality materials. The pomegranate one arrived in perfect condition within three days as specified and everything was in order. Cannot wait to get this one too!
Great pouch for everyday needs! Thank you for a job well done!
I’ve tried wristlets before, but most of them are not big enough for my needs, they are more like wallets on a wristband or something. This fox-patterned wristlet not only looks awesome, but it also has enough space to fit my camera, wallet, phones and pens and when I need something I don’t have to scramble around looking for things forever. A nice bag if you need to carry a lot of stuff with you and look cool in the process!