SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I completely ruined my previous wallet, so here I am. This one just arrived and I haven’t really had the chance to test it, but here is my opinion so far: 1) the wallet is a quality product, made of real leather put together in a proper way, it feels nice to handle 2) I managed to put 6 cards in it ( it has slots for 3), but if you have 3 it is more convenient to take them out 3) I tried to shake my card out of the wallet and they didn’t fall off 4) folded and unfolded it many times to check if there gonna be a crease in the middle where I folded it, but no crease to be found There was really nothing I was unhappy about, will update if there are any issues.
I had to get a new wallet for my man. My boyfriend's wallet was so old and tattered that the outer layer of fake leather completely peeled off and he had this funny cloth “wallet”, so I purchased this one for him. My reasoning was that it’s hand made with genuine leather, so it should probably last a lifetime and even a little longer… I’ve had the chance to handle it and I’m happy I chose this one. The leather is sturdy, but smooth, but what really strikes me is the dedication and attention to detail the makers have. All the seams are just right, no fraying, no tears. The side portions are well-polished and they don’t have this rubbery feel to them. Great gift for your man, ladies!
Cool wallet, I got brown for my dad and we both just love it.The wallet holds our cards pretty well, not too tight or too loose. Fantastic quality and great design. I wish I discovered those guys sooner.
Cool executive-looking wallet. I love the fact that this wallet is so small and compact. The wallet is made of genuine leather and you can smell the leather if you put it closer to your nose. I like the slim design which can easily fit in my front pocket and you can still actually fit more than three cards in it. It is handmade and the curves on the inside make it even more unique. Worked fine for me!
It’s good for cards, but putting cash in it is a little bit weird… I guess better than having it all in you pocket, but just get a normal wallet for cash.
I bought this wallet about a year ago, and since then I’ve had no issues with it whatsoever. The wallet is well stitched and holds my cards firm. Getting one more for my brother, he wants my wallet just in a different color. I’m really happy with my purchase, thank you guys for everything!
I like the design on the wallet, it is just something! The card sections are made in such a way that it is easy to get hold of your card and put it back. My problem with some of my past wallets was that I had to try hard to pinch my card and get it out or take out a few other cards before I got the right one. This wallet just solves this issue for me once and for all 1) it has just three cards anyway, so you just get the one you straight away 2) the curvy lines make it supereasy to take the cards out.
Perfect wallet if you’re looking for an additional one for your most essential cards or just if you don’t like to put all your eggs in one basket. TBH I purchased it when my buddy told me about losing a wallet with all of his cards in Egypt and after that I was just horrified that something like that could happen to me. This wallet is really compact, easy to carry or hide if you need it. Good purchase.
I got two small wallets instead of one big one. One is for my debit cards and another one for discount cards. It is really convenient, since now I don’t need to flip through my whole collection to find what I need.
The wallet is really a piece of art!