SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This Apple Watch band is very comfortable. The elastic is easy to put on and adjusts to your size. I love the rainbow color that I picked, which goes with many outfits. I only had the silicone bands so far, and I prefer this elastic one much more. Sometimes the silicone would get stuck in one place on my wrist and become uncomfortable. The elastic moves freely and easily.
Immediately I noticed it was super comfortable. Kinda like a slipper for your wrist. I very much like that there is not a buckle to have to deal with, just put it on. But I really like that I barely know it’s on my wrist, because I can sleep with it on and track my heart beat while I sleep. The colors and pattern of the material are really nice. So far no complaints.
Adorable band is very stretchy and adjustable. I have very small wrists and it fits great. Beautiful bright colors look great with everything. Going to order more as there are many pretty patterns.
My only complaint is the strap connector is slightly smaller than my series 3 42 mm watch. See photo. Otherwise I’ve been wearing this thing for about a year now. It’s so comfy. Easy to use, get on and off. Colors are awesome and make the watch stand out. Adjustable wristband is key. I can make it tighter when I’m playing sports or more relaxed when I’m at work. If you get it wet it takes a little bit to dry, dries fast but doesn’t wipe off instantly like the silicone strap I used to have.
Band is adjustable and the material feels sturdy. I like how the hardware is rose gold. However, the buckle is plastic. I wish it were metal but if it holds up I’m okay with it.
Nice band. It is adjustable so there is a sliding buckle. I totally forgot that the buckle was there. The band is very comfortable and easy to put on. The edges are soft and don’t cut into my wrist.
I love the color and material feeling on my arm, but it’s elastic and I’m afraid I’ll lose really quickly.
I love this watch band. It's so comfortable. As someone who suffers from chronic joint pain this watch band makes it feel like I'm not wearing anything. It's easily adjustable and washable too.
This band is a thicker fabric so I don’t like to wear it when I workout but it’s stretchy, I like it so much.
Soft & comfortable. I love how it adjusts instead of having to worry about measuring your wrist. I haven't worked out in it or gotten it wet so I don't know how quickly it dries.
I have been using silicone bands for quite some time and I have to tell you I won’t be going back. This fabric band is so much nicer! My wrist doesn’t sweat underneath it like the others I had been wearing. The design is so cute too. I will be purchasing again. One of my favorite watch bands to date! Super comfortable and so easy to take on and off, makes wearing my Apple Watch a breeze. And the design is absolutely adorable, looks great with The rose gold band, and has received many compliments!
Cute and effective, but the material has a big issue with pilling.
Looks great, very stretchable and comfortable. Easily adjustable. I have a very small wrist so I used up most of the adjustment but I’m still able to pull it on without readjusting.
Great quality watch band. I love that you can actually adjust the band. I’m really impressed.
Love the look and feel of this band!