SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this pin is larger than expected, but that’s actually awesome. it has a lot of detail and is made well, with a double post closure, which is necessary, considering its size, and keeps my little cat friend nice and secure. the detailing is mostly gold, with some white, incase some screens make that hard to determine. it’s an awesome looking little pin that will be a nice addition to any of my jackets. i’m a happy buyer.
I got this cute pin for my best friend for his birthday and he absolutely loves it. It stays on his bag properly and it hasn’t fallen off. It’s nice and witchy looking without going overboard. I love it and so does he. Highly recommend this pin!
I love this pin! It's beautiful and well made. The double fasteners on the back is great for secured attachment to wherever you want to place it: jacket, backpack, etc. Super happy with it!
Love this pin. Sturdy with 2 posts so it's secure. Not just for Halloween for fellow pagans/heathens/cat lovers or enthusiasts.
Its small about quarter size but nice.
Beautiful cat pin. It is detailed and we'll done. I was pleasantly surprised at how perfect It is! It has 2 very sturdy fasteners on back!
Smaller than expected but super cool ! Great detail and would make a great gift.
I really love the look of this pin! I am happy to see the it had two pin placements to keep it from moving/ falling out.
Beautiful, well done. It's a little heavy (which I like) and the details seem perfect. I haven't noticed any signs of wear, etc. It has two pin points on the back that hold it up on your garment. I'm pretty happy with it.
The enamel is beautiful the whole pin is beautiful. We just don't know what to name her.
Lovely. Doesn't look nor feel cheap. Very pretty, good energy. Getting another as a gift.