SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m a Texan myself and finding a perfect belt for my shoes was a bit of an issue. I’m really happy with how this one turned out. The floral pattern is just so detailed and so well-done. The quality of the belt is just great - no fraying or tears after a few weeks of use and the belt stays clean for a long time, no grease sticking to it, it doesn’t get all shiny and nasty after some time, but it’s just an exceptional quality product, get one for yourself now!
The belt... It's really great. It looks like it's really high quality. I think it's really great and the quality is really nice. The black also looks very stylish. I was actually surprised by that. I think I used to have a tan colored one a long time ago. But this is way better than I remember.I don't usually give a five star to anything. But I'm actually going to give this one a five star.
Best belt I have ever owned. Other belts had lengths too short or too long, or needed additional holes punched. But here the holes are really close to each other, so you will get the right fit for you. It will work well with both brown and blue clothing, but to make sure it goes with all my outfits I grabbed all three colors just to be sure. After wearing this belt for some time now I can say that I’m really happy with the quality of the leather strap itself AND the buckle. The buckle itself is solid, the tongue is well-fixed and not flimsy. The belt's tip has this nice circular shape that just looks great. Will buy more if I new ones
My husband was looking to replace old leather belts and didn't want to pay a lot of money for them. He is a senior with a sizeable belly and these belts are firm for comfortable fit and support. The quality is excellent. I am waiting for one I ordered in a small size for myself as there is no reason this cannot be a belt for women as well as men. You will not be disappointed with this purchase.
It’s truly just a reliable, nice-looking belt with a flower pattern embroidery on it. Very sturdy, and plenty of holes for the variety of low/mid/high rise pants. The belt is exactly as it was advertised and is true to size. I definitely recommend it!
Nice sturdy little belt, bought for my daughter.
This belt looks fantastic! The package arrived fast and I was initially really happy with it. I just wish that it was a little thinner for wearing with my dresses, but for jeans it’s just great. Had an amazing overall experience, minus 1 star for the thickness.
Tons of compliments! This belt will take your jeans and t-shirt from drab to fab!
Love this belt, so colorful, just what I was looking for! The pattern itself is really well-done and exquisite, with no treads sticking out or any other issues. The buckle is solid metal well assembled, so I don’t have to worry about it breaking in the nearest future. Would highly recommend!
The colors are even more vivid/beautiful than I expected. I also love the buckle design. I wish the holes were spaced a little closer together because I fall in between so I have to wear it too loose or a little tight. This one goes well with my jeans, super happy that I got this one.