SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my second order and I am just as thrilled with these headbands. Slightly stretchy lace stays in place even on fine hair.
These headbands are attractive and comfortable to wear while working out. (If I were to wear them all day, I might find them tight after many hours. But for 2 hours, they are great.) I hand wash them and air dry them on a hanger. They dry within 12 hours. When I do the wheel (yoga backbend), I pull the headband down about an inch or two lower across my forehead, to keep it from falling off my head. After my backbend, I push the headband back up for the rest of my activity. I am totally sold on cloth headbands for working out, and these headbands are great for my purposes.
My hair is straight and fine. Clamps, barrettes, and elastic bands get in the way and slip off when I'm active. I need something to keep my hair out of my eyes during my yoga stretches and kick boxing. What a relief it is, to discover cloth lace headbands like these!
I love these. I have short hair but they fit great. The lace stays intact after multiple washes, couldn’t be happier about them!
Arrived quickly - would have liked a little more color variations for it but otherwise nice. Slips on my head but I think i will have that problem regardless as my head seems to be too round to keep headbands on without having to add the rubbery stuff that can damage your hair. Otherwise comfortable and pretty.
I am an asian girl with a kinda small round face but large head (I know it’s weird but I wear large size hats or caps). But these still fit me well. I love them. I was a little worried that these wouldn't stay put on my head - I have a slightly smaller-than-average head and slick hair. Fortunately, these headbands did not disappoint. Not only do they stay put, but the material actually looks much more high-quality than the pictures may suggest. Definitely a great deal, in my opinion. Packaging was nice, arrived quickly, and the headbands arrived without defect.
They’re pretty and get the job done, keep your hair out of your face. They're good. If you're looking for a headcovering type wide lace band these will not disappoint. These are like statement headbands or like functional keep your hair out of your eyes bands.
This headwrap is just perfect for me, it’s wider in the front and thin in the back and it holds my hair well without being a nuisance and having to readjust it every once in a white. You just put this on and forget that it exists, I once went to bed with my band on… The lace of the headwrap is soft, but durable, I’ve washed it two times and there are no tingled or loose threads, it looks like new.
Love the lace look. Great color. Great fit. This lace headband is perfect to wear with any outfit. It has this natural look to them, very light and fresh, I bought these specifically for summer and I’m really happy with my purchase