SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s pretty hard for me to find round glasses that fit my larger face without making me look like I’m part of the 3 blind mice, but these were perfect! I think these would work really well with smaller faces too. It’s a great pair of everyday glasses. A lot of more expensive brands have flimsy cases. The polarization is great because it doesn’t distort color and reduces glare making it easier on your eyes, but iPhones also have this so together, it’ll make your screen look pretty weird. Besides that, amazing glasses
For the money you can’t beat em! These look amazing on my face like a $300 pair of sunglasses. I have tried multiple pairs and this brand looks and feels very nice, I have a smaller face and to me this pair fits the best, perfect for my nose and browline. I couldn’t be happier, just wish there were 6 stars so everyone would know how amazing they are. If you are questioning whether or not they will look as good on you as they do in the photos, yes...yes they do.
These sunglasses look exactly like the Ray Ban’s in this style! My daughter has the Ray Ban’s so I was able to really do a comparison and holy moley! They’re just alike! I love them! They’re not flimsy at all and they’re beautifully polarized! Everything looks brighter when you look through them! I’m not one who normally where’s this shape sunnies, but I actually really like them! If you’re on the fence, go for it!
These are great, sleek, every day type of sunglasses. They are smaller framed so if you need them for a work event then they would be great! As with most of their glasses, they are light weight so they don't feel heavy. Definitely would recommend these!
Now I can’t compare these sunnies to my high dollar name brand $100+ sunnies. But if I just look at the price paid I’m pleased with purchase. They are cute! Lightweight! Which I actually prefer over my expensive sunnies when hiking, swimming etc. When I want strong uv protection and clarity, I’d go with my name brand pair. But for style, weight and no worries if I loose them..... these are my FAVS
Arrived within 2 days and it was exactly what I wanted & expected!