SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wear sunglasses every day, whether cloudy, sunny, snow, beach, on water or light rain. Sensitive to glare. These are very comfortable, did not slip off, pinch my nose, give me a headache or hurt my ears. Modern style. Change my glasses daily to compliment outfit. Have a small collection but refuse to pay alot. Light weight. I have broad face, worried they'd look too small but they were fine. Wished the lenses were a bit bigger but ok. Loved the polarized eye protection. Can "see" the difference
Love these new shades! I really like the fact this company makes these sets of glasses with different styles, unlike most other ones I found on here so you at least get some variety, not just 2 or 3 pairs of glasses that look the same in different colors. Fit great and super light weight. Very stylish and cute! Would definitely buy another pair for sure. My boyfriend even likes the second pair for himself so they could be unisex.
I was looking for a replacement pair after I broke my favorite pair of sunglasses that were similar in style to these. These are great and definitely worth the price. I don't like paying much for sunglasses because I lose or break them easily. The only thing I don't like about these is the nose piece gets caught in my hair when I place them on top of my head. My old glasses had that built in to the frame. I also wish the metal was silver rather than gold. But overall, these are a great buy!
These are lightweight sunglasses that mimic the super-expensive brands out on the market. Of course there are differences that separate the two, but for the price, you can’t go wrong. They are very light on the bridge of your nose, and my favorite part is that they are made of a rubber material, so they don’t slip and slide, especially in hot weather. I highly encourage anyone on the fence to purchase these fabulous finds!
Great value here! I can never find sunglasses that fit my stupid face but these seem to work fine. They don’t look goofy at all. The polarized lenses work great (could at least see the dang fish in the water ignoring my bait) these are some great sunglasses that feel great, light weight and work well. Might order another pair just to keep in various places.
I love these sunglasses! These sunglasses look exactly like high end ones without breaking the bank. They are sleek, professional looking, comfortable with no painful or awkward feeling anywhere, and legitimately polarized. You can definitely tell the difference when wearing them outside in the sun, it feels like you can see everything more clearly. Overall, 10/10 would recommend. :)