SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fancy goat, with her beautiful crown of flowers! She has a sweet and friendly expression, and looks like she was hand painted onto the canvas bag. The bag is large enough to hold lots of things, but not so huge as to be cumbersome. The sturdy handles even allow me to wear the bag over my shoulder. I highly recommend this shop and its unique, high quality tote bags. Thank you!
This tote will not disappoint! It is true to the depiction on this site, it looks even better in person. I love the lips on the front, then the hearts on the back. It's the perfect tote for work, or play, or anything. I can carry books and other things as well, considering how well its made. I'm so glad I purchased and will be definitely using it for a new job!!
I bought this cute bag for my college aged daughter, who always ends up juggling veggies when she shops for food! She loves books, so this was perfect! It's multi purpose and foldable, so it's easy for her to keep handy. Once she received it she confirmed that its perfect, for books or veggies!
Such a cute canvas tote bag! I am at the library multiple times throughout the week and wanted a cute tote I could use to carry my books! Being an avid reader this bag's design is spot on! I also love that it has a little pocket on the inside that I can place my keys!
I gave these away as a thank you for those who helped with our 50th anniversary celebration. They loved it and I see them carry it often.
This bag was more than I wanted to pay but it was a gift for my daughter so I splurged. It's so incredibly cute. We use it as a library bag mainly but it can be used for anything. We love it!
This is a great canvas bag. I'm going to put velcro inside to keep it closed and use it as a handbag.
Cute but small. Nice material and design. It just needs a little more space and it would have been the perfect tote for me. Great item for a gift.
I filled this with books for a gift for a dear friend, but it could have multiple uses. The bag was a substantial weight canvas.
Great little tote, perfect for a gift! Well constructed, sturdy canvas and has a little pocket inside.
Perfect bag. I use it for work and pack my lunch in it, my organizer. The necessities.
I do like the tote and the print, very cute addition for spring and summer.
My mom loves this because it’s smaller and lighter than her other totes, which tend to be bulky and heavy. She uses it for the library. Cute gift.
Received them today and used them today ..nice and sturdy..not a cheap feel or look...I am very pleased..veryyyyyy.
It can carry quite a bit. It's made well and very cute.
Loved this little bag. Great gift that I had monogrammed for a friend.
Love my Luna tote bag! It arrived quickly and looks fantastic!
Gorgeous! Great quality-looks like it was painted on. Love it!
Nice. Beautiful colors.
I like it the size is perfect for my needs