SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute, great quality, and an awesome price. I love my new glasses! I’m already searching through their inventory to see what other pair I can buy. The polarized lenses work very well at blocking the sun rays. When I first opened them I was afraid they were not going to work for me because I have very sensitive eyes and the lenses looked very light, I can see my eyes through them when I look in the mirror. But I walked out on my patio and look towards the sun and I did not have to squint at all. I highly recommend these glasses :)
I bought a pair of these a few months ago and love them so much I bought this pair which I love even more. My Mom saw them and decided she loved them as well, so I just ordered a pair for her as well. I love everything about them...light weight yet sturdy, they fit well and don't pinch the nose or behind the ears like some do, the colors are beautiful plus, they protect my eyes which are sensitive to the sun...Cannot say enough positive things about these!
I am really impressed with the quality of these sunglasses. The polarized lenses are pretty darn good and they are comfortable. I have an Easter Island head and they do not give me a headache.
I just received these today & am very happy with them. I normally don't purchase sunglasses online because I want to make sure they fit good. Would definitely buy from here again. Good price too!
For the price these sunglasses are great! They are big so if you like big frames these are great for you. I use them when driving. Would buy again!
I love love love these sunglasses. When I wear them everyone tells me how good they look. I had a detached retina eight years ago and I need good polarization and these are great. I just ordered two more pairs.
I love these!! I was searching for the perfect pair of classy sunglasses that actually fit my face (I have a wide face) and I finally found them. Polarized lens, too, which is great. Best part is that I do not have to break the bank! Ordering my 2nd pair after I post this review!
These are a great pair of polarized, lightweight sunglasses! They flatter a rounder face and look feminine and trendy. I’ve already ordered another pair!