SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE this bag, it has this smart design, that even though it’s see-through the inside part is actually not see-through and you can put anything in there without worrying about what people should and shouldn’t see. The material is solid acrylic, it doesn’t get any scratches, doesn’t get wet or dirty. Gonna get one more for sure just to have all the colors!
This is basically a two in one bag, it has the outer transparent part and the inner pouch thing, that you can actually take out and use on its own. Great bag for girls who like to feel super fancy and get all eyes on them. Thank you!
Great little bag for the summer! Very cute and trendy without the high price tag. Brought this with me on a trip to Europe and wore it everywhere. It closes with a zipper and has a detachable strap that can be adjusted for the length that you need. Just an overall good bag made with quality materials, ideal for spring/summer season!
This is such a cute purse for summer! I've used it most of the summer and it has held up very well. I'm not sure how long the chain handle will last, but for now the quality hasn't diminished at all. I carry it when all I need is my phone, a lip balm, ID, credit card, and face mask. It's been perfect for that. I've used it a lot already, get compliments on it all the time, and am very happy with the purchase!
This purse was the perfect addition to this outfit! This purse was prefect, very sturdy, flirty and versatile. You can hold it as a clutch or side purse… Definitely worth the investment can go with any party outfit! Overall I’m really happy for finally getting something unique and one-of-a-kind!
Got this as a present for my little sis. She’s really in this stage when she likes bright and colorful screaming things. This bag is just for that, but personally I wouldn’t buy something like that for myself.
Ok I absolutely love this acrylic clutch /handbag. Before purchase I read the reviews. Obviously, don’t overstuff it and be careful with the chain handles (but there are acrylic handles too, I use them). I’m very pleased with it, and it’s very stylish!
I bought this for our trip to Arizona and was so glad I did! It was so small and cute and seemed to go with all my outfits and all of the scenery lol. It is easy to carry around, the strap doesn’t bite into my shoulder and is nice to the touch. After two weeks it didn’t lose shape or fade, even though I had it in the sun all day long. Overall, I’m super happy with my purchase, I would get it again in a heartbeat! I might buy a different color too!