SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a nice wardrobe piece. The bracelet has a nice weight, it looks more expensive than the price suggests, comes nicely packaged (great for Mother’s Day or graduation gift) and has a bright gold finish. I really like this to add a simple touch of bling.
I love the gold link trend and was looking for a bracelet. At first I paid 3x on a Steve Madden version. But this one is brighter gold and smoother. I wear it almost everyday.
I really like this gold bracelet. It is very shiny and sparkly. The price was reasonable and the item arrived quickly at my doorstep. I gave it to my friend as a gift for her birthday. She loved it!
It’s so beautiful ! I love the chunky look and the weight to it makes it feel expensive. I wear it with one of my gold watches and it really spices up the outfit
The links are heavy quality. The smaller links to connect the clasp is cheaper and thin, but ok. Its not a thick bracelet but its the size shown in the pic. Its what I wanted.
Very nice, heavy bracelet. I received a lot of compliments at church today for how nice it looks. Very nice gift for anyone without spending a ton of money.
Love this bracelet. It looks expensive and it’s very stylish. You can pair it with others or wear by itself. It’s not heavy but I wouldn’t say it’s light.
It's a statement jewelry, really chunky and beautiful! Great quality for the price, would recommend 100%!
Love this. I ordered two of their bracelets and both are super with a great price. Have given them as gifts also...
Beautiful bracelet. Only worn it a couple of times & have had no problems. Although very nice, u can tell it's not real. I'd buy again though
instant glam. high quality. look great. perfect level of "chunky" gold bracelet.
Looked as good as picture and was what I expected
So far so good! Heavy and looks cute!
Beautiful bracelet. Looks heavy and expensive. I love it.
Love this bracelet! Looks very expensive. Great buy
Great qualities beautifully made!