SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent chain at a decent price. The chain colour is more towards a yellow gold. It’s got just the right amount of weight to it, not too light and not too heavy. The clasp is secure. The length is nice, sits on the collar bone perfectly. Quick delivery. Packaging is good too, not crazy extravagant but definitely great for the price. Chain isn’t too wide either. I love it! Thank you!
I never worn jewellery before but seen chain necklaces before & always thought about getting one & at this price thought was worth a chance, put it on the day it arrived & loved it, great quality & actually very comfortable so will be buying another one soon but probably.
It was a gift for my wife and she's really happy with it. She wears it every day all day long.
Great quality! Doesn't look like the gold will come off and doesn't look like cheap gold. I liked it!
It is quality, it shines. Its well plated. It is however quite delicately thin. I mean, ok, thats suitable in this price range, but it still is a little thinner than id like. Apart from that, its nice enough. The gold color is a slightly lighter than i like, again, still nice enough to wear.
I love my chain, I wear it all the time, I never take it off, I even shower in it and it never turned, it still looks new, and I've had for a few months now
I love it and if you buy it you will not be disappointed. TRUST ME
Great product, looks totally like pure gold. Nice weight to it.
Only worn once, but looks good. Not sure if color will dull over time. I take it off and wipe down with polish cloth each time I wear it. I Do not shower in it
This was a gift and the recipient was very pleased.
Loved the price and look of the necklace
It looks like real gold. It's simple and elegant.
Can’t be worn all the time, but looks good in club light.
Liked everything about it. And for personal use.
very good item thanks