SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this as a present and my mum is going to love it. It's what she's been looking for, for ages. Such a delicate and pretty necklace, which will really be appreciated when it's given.
Beautiful. Classic, delicate look that can be worn on a daily basis, but special enough to brighten up a going out outfit too. But it's so gorgeous, why wouldn't you wear it every day.
The Necklace arrived before the expected delivery date and was well presented. The chain is very thin but the pearls are good sizes and the whole effect is excellent
Bought as a present for a Friend who was highly delighted to receive it. Loved it in fact. Thank you.
Very good quality necklace, with a lovely, perfectly round pearl. Lovely fine sparkly box chain and looks a treat on.
A beautiful necklace. Good packaging, arrived early. The box chain is a Very delicate fine chain but the effect is lovely. For the price paid I feel it would make a great gift for a number of occasions. Bridesmaid gifts , birthday, leaving work, any age would suit. Really nice necklace.
Lovely necklace, Very pleased with it. Saw one in my local jewellers for a much higher price!
Bought for our daughter and she absolutely love the size and quality
A beautiful necklace and pearl, just the right product for my fiance
Beautiful...bought many as gifts and well recieved.
Lovely packaging as well as item. It's a gift
Good product excellent vfm
The clasp is hard to use. Otherwise good value for a simple but elegant looking necklace.
Just what we wanted beautiful
Beautiful, classic, description spot on!
beautiful little necklace
Looks lovely on.
Decent quality!
Lots of compliments.
Bought it for my wife. She loved it.
Fabulous
Nice size