SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sunglasses are awesome! They are super light weight so they barely feel like they are resting on top of your head or over your eyes. I wore them to Ocean City, MD and it was wonderful to have polarized sunglasses at the beach. They held up well even with getting sand and salt water on them. Some small dots of black on the lens but I didnt notice any decrease in the coverage or visibility. The mirrored lenses looked great in pictures and I used the hard shell case often and they didn't feel heavy in there either. They are a great investment if you don't like to spend a lot on sunglasses but still want incredible quality.
Wow. What a fantastic deal on some exceptionally awesome, cheap sunglasses. Let’s cut to the chase; they’re cheap sunglasses but the better term is “inexpensive” because they don’t look or wear cheap at all. They are stylish and legit polarized glasses that won’t break your heart if they break. I’m really shocked at how great these are. Do it! They’re awesome and a total steal.
I have a small face so sunglasses are hard to find for me because I cant stand those stupid big bug eye sunglasses that chicks seem to wear all the time. Mens sunglasses are simply too big. I was very skeptical on buying sunglasses online because I cant try 'em on. I'm very glad I purchased these. They're dark which is what I have to have, the green matches my now green hair and most importantly they fit my face. Plan on buying a second pair.
I say the thought of buying on line vs at a stores where one can try them on was a little concerning to me. But as the price was not wallet breaker I said what the heck........got them and I say they are real nice, the frame is strong and not weak, with the heat here in Arizona the frames to not flex or slide of my nose.......they look great and fit is awesome so I say get a pair or two......
I bought these sunglasses for my boyfriend, as an alternative to an expensive pair of Raybans, because he seems to misplace or scratch sunglasses quite often. Even without considering the price, these completely live up to your expectations of polarized sunglasses. They are light, comfortable, and look awesome! They shade your eyes well, and really are just a great pair of sunglasses. Buy these, you won't regret it! I might even get another pair, as a backup, just in case :)
I love these sunglasses. I love that the lenses are green, but when you see through them the glasses aren't dark. I can see the road perfectly. Helps that there polarized too. These are my favorite pair of sunglasses. My windows are tinted and when i look out of my window, I see all kinds of colors on windows and even the sky. It's pretty awesome.
Love these! Cheap glasses that perform just as well as a pricier pair. I've gotten a lot of compliments on these. Bought a similar pair from another seller and was very disappointed. Will definitely buy more pairs in the future!