SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have extremely dry skin!! Have been to several dermatologist’s who have given me many different regimens for my skin. All which worked but had several products that had to be used in a specific order(drove me crazy) so was just poking around and found this, and all I can say is....amazing!!!love it love it love it!!!!! One product and some. It has been great for me!!!! Would recommend it to anyone with dry skin, sensitive skin and itchy skin, it works!!! If you are concerned with price don’t be a little goes a long way, and if like me was spending more on several different products, so it’s actually savings!!
I rarely leave online reviews but I have to rave about this body butter...I’ve searched for great lotions/butters for a long time at varying price points, but this is my new staple. I don’t like body butters that sit on top of your skin without absorbing. I live in Florida, and a body butter that’s too heavy will feel slick and sticky on my legs in the heat. This body butter absorbs into your skin in just a couple of minutes so that your skin is truly moisturized, not just slathered with a sticky layer. I used to lotion myself twice a day but this stuff lasts 24 hours so now I only have to do it after my shower.
If you too are slightly put off by the price of this small pot - know that you are not alone! It IS worth a try if you have very dry skin and like a rich buttery moisturiser. The scent is pleasant, but I don't tend to wear it in the daytime (I pop it on before going to bed), because I don't want it to clash with my perfume. It really does make my skin feel super moisturised, even hours later which is great! (Coming from a "coconut oil as body moisturiser" - person)
I do believe it has added moisture to my very sore, dry elbows, arms, hands and the rest of my beautiful body! I wish I'd thought to try it years ago but it's better late than never. I have lost my sense of smell so I couldn't rate it on its odor but my cats don't shun me when I come near them after having used it so that's a good indication that the scent isn't strong.
The product looks and feels like butter. I love how easily it spreads and absorbs into my skin. It actually spreads and sinks into my skin better than some of the lighter lotions that I've tried. Considering the price and quality of the product, it is excellent value.
This is the best body butter I have ever bought. Just about to start my second pot. For me it has lasted ages because I don't need to use it all over, just my elbows, arms and hands. Sometimes my lower legs. The best surprise was it has also treated my splitting, flaking nails!