SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical before buying this but I'm now a big fan of these bags and even use them for other then cosmetic items..I've bought three of them now and have been impressed. That having been said, I will provide a pros and cons here. Pros: Big space saver, there is no compartments to divide things and everything is bunched up together...hence, it makes sense that it would save a lot of space. Can be put in a small bag or purse without too much notice. Considering how much cosmetic cases often cost (and even purses), the price really isn't that much. Very discreet and attractive if it has to be carried outside a purse or cosmetic organizer When opened, you can immediately see everything at once, making it easy to decide what to use at any moment. Nothing is hidden and everything is protected from falling all over the counter. Cons: If you are going to put it in a luggage for travel, make sure it not only is cinched, but is knotted after bunching it so it doesn't come undone Don't put anything that has a lot of fluid in it, such as some moisturizers that has pump action on them. If you are sure that some skin care items will stay put and won't "bleed" (like some jars), it'll be fine, but if you're not, this is not the bag for it. However, considering how much space most women's cosmetics take up in a purse, this bag is perfect. It'll fit perfectly in some toiletry bags and be fine with a lot of extra space left over for other things (for most toiletry bags). "Necessity is the mother of invention" and the person that thought this thing up was on to something
I have a drawer in my bathroom that was dedicated to all of my makeup, and that meant that the drawer was crammed full. Some of it is very seldom used, piled in with my everyday, go-to products. I received this bag (solid blue), sorted thru that overstuffed drawer, and pulled all of my favorite products and brushes and placed them in the new bag. The rarely used products were left in the drawer. Now it's so simple to grab this bag and open it out into a large circle on my vanity; everything easily seen and quick to grab. When done, I pull the drawstring and plop the bag on a shelf in my linen closet right next to the bathroom sink. I am already so pleased with the bag that I ordered one for my daughter (purple). I'm sure she will like it as much as I like mine.
I was tired of fumbling around in my cosmetic case and saw this. I was skeptical, but...WOW! On my recent two week trip with constant laying out and packing up, this item was wonderful. I could find what I wanted quickly, right away. Packing up was just a matter of pulling the drawstring. At first I wasn’t sure about changing to this bag, but now I could not do without it.
Easy way to keep your makeup/products picked up. The bag lays flat or turns into a bowl so your stuff doesn't roll off the counter—you can find everything way more easily than in a regular bag and it cinches up when you're finished. More than I wanted to spend for a little bag, but ended up being worth it for me.
I’m obsessed. I can now fit eyeshadow palettes and makeup brushes in my bag and take it anywhere.
This is so perfect for my needs. I always have to take my makeup with me for jobs (as a model and actress) and I also travel a lot and the space where I do my makeup is not always conducive to laying it out. This keeps it from rolling all over the place and makes it easy to find what I need.
I wasn't sure what size to buy. I figured how much space it would take up when laid out. 20" is what I bought. When I got it I realized you have to keep the drawstring slightly pulled so the edges stand up to keep things from rolling out. The tighter you pull it, the higher the edges can be. So the 20" one still leaves a surface to lay out your makeup that is about 14-15", plenty of room.
I used to keep my makeup in a gallon Ziploc so I could always find what I needed. I almost never put makeup on at home--I'm either in a car or at work. Using the Ziploc was a pain because I couldn't put things somewhere else after I used them so they'd be out of the way. This mat is the perfect solution-everything's laid out so I can pick and choose what I need.