SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my second time buying Lumin. It’s the best men’s moisturizer I have used, and I have tried way too many. The moisturizer feels great and lasts a long time. It’s a non-irritating formula with little to no fragrance. Used twice a day, it will make a difference in how your face feels and looks. But, as with anything, you have to use it as directed. Twice a day and you’re golden!
Really love the simplicity of Lumin having just a few products. They are simply fast and effective. Clean, masculine branding. Products you can see and feel working. Moisturizer is an instant refresh to your skin. My only issue with Lumin is I keep buying all of their products because all are so good!
Came across Lumin several months ago and have used it for a while now so have been a strong believer in the product. Use it at night and like how it makes me feel. Always thought that the skincare process for men was too complicated with too many steps, but Lumin makes it easy.
I have been using this product for over a year and love it. I live in a very dry area and already have dry skin. When using this moisturizer I never have dry flaky skin above my eyes or on my forehead. THANKS!!
Excellent moisturizer overall. I have sensitive skin and this one gives me no side effects. Leaves my skin actually feeling fresh and hydrated. This brand makes skin care so easy.
I’m very happy with this purchase. I’ve been using the moisturizer cream at night and in the morning for a week and already notice a big difference. Little wrinkles have faded away and my skin is brighter. I’m really happy and will try the eye cream next.
I'm 46 and no it's not perfect skin, but this is a great light moisturizer I can wear everyday to help keep my skin as healthy and hydrated as possible. I mean 20 year olds can't believe I'm in my 40s, so like, that's something.
This stuff is truly amazing! It helps keep my face from drying out overnight and soothes the skin on my neckline from breaking out with razor burn since it’s so sensitive. Highly recommend having this as part of your daily routine.
The Lumin moisturizer balm has exceeded our expectations. It goes on with a clean finish and keeps skin feeling great all day. We will definitely be checking into the other products that Lumin has to offer.
Have been using this product for about a year and I will never use anything else! This has been the only product that hasn’t irritated my skin and makes me look fresh all the time!
This was the perfect gift for my boyfriend who was looking for a high quality face cream. He loves it and already wants another! Highly recommend it.
I have been taking this moisturizer for two weeks and really noticed a difference, my skin is less dry and irritable. Really liked it.
I use the charcoal cleaner in the shower in the morning and then balm after and balm right before bed. It has actually eliminated some wrinkles, and made the face smoother.
Wow, my skin has never felt cleaner. Being in the city there's always pollution, dirt, and other grime getting on my face and skin. This charcoal cleanser makes me feel like I have a new face every time I use it! So clean and smooth after.
This is another great product from Lumin. I began using this product and my facial skin felt amazing. I would definitely recommend this and all Lumin products to males of any age!
Awesome product, wish it was sold in larger quantities. Great value, and works well
I bought this and I could tell a noticeable difference in 2 weeks! Will definitely keep buying
I don’t know if charcoal really does anything, but I like this product a lot. It’s rich and it quickly cleans my face. The smell is pleasant and not overbearing. Recommended.
I have seen results literally within days I wish I had taken before and after pics but I was getting tired of doing that cuz nothing ever works but this seems to be working
My favorite moisturizer now hands down. Doesn’t leave my skin oily looking or dry after using it. It’s literally the perfect moisturizer!!
I've used many different products in my lifetime. And Lumin is one of the best I've ever come across. It is a little expensive but you get what you pay for. I've used the whole thing for about a month now and it's night and day. I will continue to use Lumin. It is my official go to for all my skin care stuff.
Bought this for my nephew. Definitely a change in skin glow. Pores reduced. He loves this line.
My boyfriend uses this face wash so I decided to as well. It cleared up my skin so quickly and it lasted a long time!
I've been using this product for over a year, it cleanses your skin but does it leave it dry so remember to moisturize after using it
Stuff works great. Takes about a week to see results starting. Love it, finally a solid face treatment.