SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the best aftershave lotion I have ever used and I have used many. I am a wet shaver and get irritation on my neck after shaving. I use this after shaving and it immediately calms my face and neck down. I really like how the lotion contains natural ingredients. The scent smells good and fades away shortly after application which is a good thing. It may seem expensive but you definitely get what you pay for and a little lotion goes a long way. Buy it, you won’t be disappointed.
I bought this because the ingredients list is excellent. I find the performance is great as well. This product is not inexpensive, but a little goes a long way. I found I could use less than half of what I thought. Many aftershave balms seem to clog my pores, but this one doesn't. No real scent either which I prefer. I really don't get razor burn so I can't say how well it works for that, but I find this moisturizing for the winter.
I love this aftershave. It instantly relieves irritation and has virtually helped eliminate red bumps. I shave every day, face and head, it really helps me better than any other product I have tried. I highly recommend this aftershave if you suffer from sensitive skin. Before using this it was difficult to shave more than twice in a week due to razor burn, I now look forward to the cool feeling this product gives me.
I wasn't sure what to expect and was willing to settle for something that smells good and isn't full of toxins. The product beat my expectations. It does smell good and is made of natural ingredients. But it also makes my face feel like no product before. It's hard to describe - like a gentle wave over your skin. Will buy again!
I shave my head and have a clean shaven face. So I wanted an aftershave lotion I could use on both my head and my face that would help reduce razor burn and not have an overpowering scent. This product was just what I was looking for. Doesn’t leave my head or face feeling greasy, has a nice scent that is not too strong. Will definitely buy it again!
I really love this product. I usually cannot stand scented products, but this one has a really nice masculine smell that I actually like. It really feels good when you put it on after shaving and feels like you just got a shave from a barber. The other positive reviews aren’t wrong. Based on this product I will definitely try others in the brand’s line up.
I have very sensitive skin. Very sensitive, and very oily, so I’m not one to typically use aftershave. I tried this when I switched to a single blade setup and figured I would need something. The scent is great for about 5 minutes, then seems to fade away quickly. It leaves my skin very smooth and I haven’t had a single breakout from it. Overall, I’m very happy and would buy again.
Best aftershave I have ever used, by far. I have extremely sensitive skin, especially on my neck. I have been using this product for roughly a month now and it has essentially eliminated all of the red bumps I used to get on my skin plus it leaves it feeling moisturized. Just buy it and you’ll be happy.
My boyfriend was suffering from red irritated bumps on his neck after shaving. He’s been using this aftershave and the bumps are almost completely gone. He had tried so many products and nothing ever brought too much relief. He’s so happy we found this aftershave!
This after shave really works! My skin usually gets irritated after shaving (blade or electric) but if I apply this aftershave, any irritation or redness is gone within about 10 minutes. Highly recommended!
This stuff not only makes my face feel great after shaving. I have seen a big difference in my skin. I am a 50 year old man and after using this for only a few weeks my skin looks years younger. Highly recommended!
It has a mild scent and a little goes a long way. It soothes extremely well and that’s coming from someone that at times does have redness after shaving. I highly recommend it and I have repurchased it already.
First off, the smell is amazing and has a clean aftershave scent. You can feel it work immediately upon application to the face and neck post shave. It’s moisturizing agents work great with my sensitive skin.
Works well, no irritation (and i have very sensitive skin) - no redness remains after a few mins. Only need a tiny bit each time I shave - so basically the bottle lasts a long time. Smells great too. Highly recommended.
Love this organic product. The aftershave is amazing and feels great post-shave. You only need to use a small amount to get good coverage. I am definitely checking out some of their other products. I wish it came in a bigger bottle.
This is a wonderful product that does the job. Only a small amount is needed and it really works well. Kills the burn and leaves my face soft. My wife made mention of how soft it was.
This feels great on my skin after shaving. I have thin skin from medication, so it gets irritated easily. I use this with the shave oil using my electric shaver or the shave cream with a straight razor. Works fantastically!
I really enjoy this product, it makes my skin very smooth after each shave and I feel no irritation after applying it. I used to get irritation bumps after shaving, now I do not! Definitely recommend!
I get irritated easily from shaving my neck.... and have been looking for an aftershave that reduces this. This product has done wonders! I would recommend it to anyone!
This product has become my new favorite aftershave. Does a great job of healing my skin of any red bumps that I get on my neck after shaving from time to time.
It moisturizes perfectly, even when my skin is super dry in the dead of winter. A bottle lasts months and I shave 5-6 days a week. I'm a repeat customer and will continue to be!
The aftershave keeps my head moisturized all day as well. I'd definitely recommend giving it a try!
Classic example of getting what you pay for. This stuff is awesome and doesn't burn like other products with ingredients intended to make you think it's "working". Great product
It’s a must for my husband’s head after shaving. He loves this as a moisturizer and doesn’t leave his scalp greasy. Also helps against bumps. He’s been using this already for months. A bit pricey but a good product.
I love this stuff. I was breaking out with itchy patches after shaving recently. Decided to get this and it does a great job of removing discomfort and hydrating dry skin.