SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It went on very smoothly and felt great. I have been using this oil for about 2 weeks and I see a big improvement in my face. The lines on the side of my eyes are almost gone and the deep lines in front of my eyebrows have softened drastically. I will definitely keep using and buying this product. Over the years, I have bought many very expensive products that promise to do what this has done for a fraction of the price.
I have been using this product for just about a year now, and I am still impressed at how much it has improved my skin! So glad I found something that works for sensitive skin that isn't loaded with chemicals! It moisturizes deeply while not feeling heavy on your skin, and smells so relaxing! Keep up the good work you have as a customer for life!
This is by far one of the best products I have ever used for skin care! It seems to have tightened my skin and lightened my age spots. It has a very pleasing scent as well. It does not leave a greasy feel and dries well.
This oil is fantastic. I ordered it specifically to treat my elbows and feet. I saw a difference after the first use, and it’s just gotten better. The oil comes out pretty thick but absorbs almost immediately. The scent dissipates quickly. Give this a try if you have problem areas. It works wonderfully.
This is the best oil I have ever used. The biggest difference I see is the effect in my under eye area. I am 61, and amazed at how moisturized my eye area is now. Just ordered another bottle, in case the world comes to an end. In that event, I will be moisturized.
I have very sensitive skin so I am very picky about what I apply to my face and body. After reading the reviews and researching the ingredients, I decided to give it a try. This stuff is AMAZING and I am completely addicted. Love, love, love ❤️
I'm so glad I ran across this stuff! For the price, you just can't beat it. I have oily skin, so, for the longest time, I thought I should steer clear from anything that had the word "oil" on it. Boy was I wrong. It has made my skin look so much better
This is my first time using this type of product and I must say It has been a great experience so far. Very smooth and makes the skin feel really good. I’m so glad I decided to try it.
Got this for my husband. He said he could see an improvement after the first use. He continues to use it on a daily basis, & is surprised with the results... Will keep this on hand Indefinitely!!
good quality and I definitely will try other brand products but I’d wish it had more oil in it
It’s my new favorite. I like it so much I may get the cream they make. This is a solid 5 star product.
I just LOVE this product! It works very well and smells even better.
great product, and what I love more is it’s portable and doesn’t take much place
The great thing about it is you can use oil not only for the face but for body parts, knees, elbows. I loove it
Pleasantly surprised at the value and effectiveness of this product. I've recommended it to many people already.
Your skin will thank you for it. Highly recommend it.
I have been using this oil for a week. I love the feel of it on my face. Scent is also pleasant.
So I have been buying this product for 4 years now. It’s fabulous. I use it on my face and body. One thing I will note is that I have had to rebuy 3 times simply because I have dropped the bottle and broken it.
We are very pleased and will be ordering again.
Overall great product which deserves a try!
Buy this stuff! It’s a miracle for skin!
This stuff is amazing!
Please keep making this stuff!
Absolutely loved this product.