SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm SO glad I found this body butter - I have insanely dry skin and just about everything I try never really helps. But Bella and Bear body butter has been doing wonders for my skin! I've used some of their other products before and I've had no complaints, but this stuff blows those out of the water. My skin stays hydrated for longer than I'm used to. Also it has a powerful, flowery sent which can be overpowering at first but it actually makes sense because if it weren't so strong, it would be imperceptible on my skin after using it. So many other body wash/body butter products have a scent that dissipates or doesn't carry after use, that there's no point in even using them. Overall, I'm super happy with the Love Flutter Body Butter (as I expected to be!) and I fully expect to make a habit of buying more Bella and Bear stuff in the future!
I really love this body butter! It has a cute label, name and the quality of the product is awesome! This is nice and thick but it glides on smoothly... like (body) butter ;). The scent is so appealing, too! It’s a sweet candy-like scent but not too strong... I don’t feel like a walking cotton candy. Lol. I’ve been using this for about a week and I can tell the difference in my skin; smoother and noticeably moisturized! I find myself reaching for this after a bath and before bed. I used this after the Bella and Bear foaming scrub and it’s amazing! I would definitely buy more from this company!
It arrived quickly & intact. I live in the desert, 17% humidity, so I need a thick lotion for extremely dry skin. This is thick, but not greasy. It smells of summer fun, but not overpoweringly strong. I’m leaving it next my bed where I put a generous amount on my hands, feet, arms & legs. It’s very soothing, and I wake up with soft skin.
I didn't expect this to moisturize as well as it did and was pleasantly surprised. It works great on my dry hands and feet! The nice smell that lasts a long time is just another bonus to this great product. Oh, and the price is unbelievably affordable - can't go wrong with this one. I will be buying more for sure, thank you!!
Outstanding!! I have used the much more expensive mango butter from a big store competitor and there is no comparison, THIS IS BETTER!! Great consistency. Not greasy but still a heavy cream/butter. Wonderful scent too! I bought two different scents and Both are amazing.
This body butter is amazing. It absorbs into my skin without leaving a greasy feel. It has a light scent that smells amazing.
Smells super good and moisturizes well, but super dry skin needs a stronger product.
The smell was pretty nice although I think I’m a little old for it, however it did make any inflammation disappear
Smells so good and makes my skin soft