SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this shampoo! It makes my hair feel light and bouncy, and smells so fresh! I have had seborrheic dermatitis for years, and this shampoo has helped my scalp so much. It's not as greasy anymore. This is a much cheaper alternative to Lush Big Sea Salt shampoo. I highly recommend. The only downside was the little salt crystals seemed to have already gotten mushy in the container.
I love the salt in the shampoo. It seems to clean my scalp better than regular shampoo. I get an itchy scalp and don't really like the shampoos out there for that, but this one is wonderful. It rinses out well too and my hair feels very clean. It smells pretty good too. I didn't buy for volume, so I don't really know if it works well for that, but for cleaning, it works great.
I recently purchased this in addition to the Bella & Bear Hawaiian Sea Salt Conditioner. I have used both now a couple of times. I like the scent and it doesn't weigh my hair down. I will definitely purchase again!
I love this. My hair is thin and fine. It doesnt have any volume and gets greasy fast, this gives me lots of nice natural looking volume without feeling crunchy and my hair takes longer to get oily. And the scent is wonderful.
Absolutely amazing! The scent is so fragrant and the salt is great on my scalp. Just a suggestion, before you use it stir it up a bit the salt does settle quite a bit. I just wish it was bigger for the price.
Love this!! I use it once a week. I have awfully oily hair and nothing was working! This truly does the trick and leaves my hair fully and wavy after drying!
I was a little nervous when I saw how thick and grainy it was. I was so wrong! It creates such a great lather!! My scalp feels so clean. So easy to rinse too!!
Some of the best shampoo I've ever use for hair that is slightly greasy.