SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've never used a cream for my face before, I'd assumed they were heavy. This is the lightest moisturizer I've ever used, there is a minimal scent which is great as I am extremely sensitive to strong smells. I was looking for a cruelty free moisturizer and this is perfect. I have some very dry patches which are shrinking (after a few days use) and my skin feels great. Highly recommend this product to everyone!
I have used many different products for acne over my life time, this is by a large margin my favorite. I am 36 your old Male with oily skin, sensitive skin. This has a very subtle scent which I enjoy, but has done an amazing job controlling my acne. Far less breakouts and red spots.
Finally a moisturizer that doesn't make me sick. I live in Nevada and my skin is very dry but I cannot use most lotions except for pure oils that are usually too greasy. This is not greasy at all and doesn't irritate me in any way. Highly recommend.
I have ultra sensitive skin, and this product does not irritate it at all. A tiny amount goes on smoothly, feels great the moment it is applied, and does not leave a film on you face - it simply disappears into the skin. I highly recommend it.
I’m obsessed with this product. Working in a hospital makes my hands disgustingly dry sometimes. This stuff is the most amazing relief and does wonders for my skin when needed.
This is a good cream. I put it on in the morning. I have really dry skin and it kinda works but if I use it with another moisturizer it will works like magic!
Love this cream. I am a senior and this cream does a really good job of moisturizing my sensitive skin with no smell. I will definitely buy it again.
I've tried a lot of moisturizers for sensitive skin and this one has been the best so far.
I prefer to buy in the larger container. Not available is not a good option.
I was treating severe burns on my ear and face and this product worked very well.