SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this product. It just helps to apply the makeup so smoothly and even. You don't need to use a lot. I have never used a foundation brush before. I've used those little triangle sponges, I've used my fingers and most recently those beauty blender sponge things lol. But I am absolutely in love with this brush and will never use anything else!
I would buy this 10 times over! Super soft on my skin yet very efficient at blending foundation. I used 1/3 of the amount of product as opposed to a traditional foundation brush or even a beauty blender. I love this and recommend it very highly!
This is by far my favorite makeup brush! It doesn’t soak up foundation like other brushes and sponges and it’s so soft and applies so smooth and even. It also doesn’t smudge my contour into random places which is amazing definitely won’t regret this purchase!
Love this brush. It creates a very smooth canvas for face make-up/foundation. I will add that I do not use heavy full coverage foundation, but for light to medium coverage foundations, this brush is amazing. I used my fingers to put the foundation on and then use this brush to smooth out the look. This results in better application/coverage of my loose powder foundation and setting powder afterwards. Highly recommend.
I have used many high priced brushes for years and hands down this is the best brush I've ever used. Makeup goes on smooth and fast and looks great. Wish I had this many years ago.
This is such a great brush. It blends exactly as it should. Cleans up well. And is very sturdy. Does not leave bristles or streaks. Comes with a travel case. Absolutely LOVE this brush!!!
The bristles are extremely soft for a bit, a little too stiff for my sensitive skin. The storage container is absolutely ingenious!!
Nice brush. I’m using it for my leg makeup and it works nice to blend the foundation evenly! It doesn’t absorb into the brush. I would recommend it!
Love this brush. It makes blending the foundation so easy. It even comes with a case.