SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I forgot this was an anklet. Beed wearing it as a bracelet it's cute I have only taken it off once and that was to Nair my legs. My point it has not yet faded I bought it for the J charm I wear it on my neck its pretty and hasn't faded either. It doesn't look like real gold but doesn't look fake either I would re purchase.
I love it! Super cute and well made. I’ve been wearing it constantly for a little over 20 days, showering as normal and the anklet looks just as it did when it first came. Hasn’t faded or turned my ankle green nor gave me any skin rashes. I’ll definitely buy again.
I've had these on for 2 months. They have not changed color, have not turned my skin colors, no skin irritation, even after showers, bathing or applying lotion. Super great buy !
Both of the anklets are so cute and seem sturdy like it will last. I was so pleased that it actually fit without any struggle or uncomfortability. Looks as advertised.
Pretty nice, shower with them and all.
These are so fun and cute. They look very nice. I have sensitive skin and they have not irritated me yet. I also have not had any discoloration at all!
I love my ankle bracelets ! Super durable, I’ve had them for over a month, haven’t taken them off. Hasn’t turned any colors or left any marks on my skin. Great quality.
I love jewelry I don’t have to keep taking on and off this doesn’t tarnish I’ve been wearing it in the shower for a month now
It’s okay, fast delivery btw
Doesn’t turn colors and very comfortable and durable. Had it on since it came no issues at all
I was not expecting this to be that beautiful, also wasn’t expecting the double anklet bracelet so pretty
Cute, great price and looks great with my summer tan! Will definitely purchase again!
Decent quality for the price
Super cute and great detail and good material and nice packaging
I got this in gold as a birthday gift for my cousin & she loves it !
They’re very light. I dint feel like wearing them when they’re on me
These are nice quality. They are very attractive looking.