SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Using less plastic is a goal for our family, but many of the reusable bags on offer at the supermarket are made of plastics. I wanted something cotton, and in a darker color. This bag fits the bill...it is far more sturdy than expected, and the print is stylish enough that I’ve used it for carrying items when out and about...not just for shopping. I got two and am so glad. These items will last a long time, and I smile thinking of all of the plastic bags not being used because of these lovely, useful and durable totes.
This is an excellent quality bag. It will hold more than I can carry. I bought it to go to the library with my laptop or tablet, a notebook, and several books. There is still room but this is my personal weight limit. I expect it will hold up for a long time. And the picture is just so darn cute. I may buy a black one as well for groceries.
Great bag! I use it for daily medical supplies such as blood pressure kits and blood sugar testing supplies. I am buying two more. One for pet grooming supplies, and one for the knitting project I am currently working on. Perfect size and love the top zipper to keep everything in place.
We needed cotton bags to use for everything now due to ecology. This was a practical, pretty and roomy choice. My mom said she liked art. It is vibrant. Price was affordable and thankfully it is machine washable. UPDATE: I bought 2 extras, we are in love. ⭐⭐⭐⭐
Bought it for different kids stuff to take outside. It has a big capacity but doesn't look very sturdy. First usage was ok, all toys and snacks fit perfectly. After all, I found it fine. Can recommend for everyday use.
It’s a pretty big tote. You could use it as an overnight bag or a carry on for a flight. I use it as my purse. Fits all my stuff and a few groceries when I go to markets where you bring your own bag.
I needed a good tote to hold my things for chemo. It holds my books, sudoku book, pens, knitting supplies, snacks, and a couple bottles of water or Gatorade. It’s exactly what I needed and is easy (and cute) to carry around.
Beautiful well made tote bag I purchased for my coworker as a present. He loves it. I’m definitely buying another tote for another coworker she love the bag to so I got in trouble for not buying 2 extra
Wash’s well. Joyful little creature to look at. Many of my friends try to “borrow “ when we are out. Give some as gifts to save on plastic, one uses bags. It's a start!
Bought this bag for a granddaughter who loves pandas. The bag is large, has a zipper top. The print is great. Granddaughter loves it! Definitely recommend these bags!
Perfectly sized for what my daughter uses it for. Color is great and decal has not faded at all
Great looking, roomy! Comfortable shoulder strap; tote is large enough for folders and print is perfect!
Great quality bag. Perfect size for carrying my water bottle, lunch bag and other small items to work. Comfortable straps! I love the design also!
I love this bag. It feels good, the perfect size for my class books and notebooks. I think they would make nice gifts
This bag was everything l was looking for. It's the perfect size, doesn't wrinkle, and zips closed looks amazing. I love it
This tote is roomy. I take it to work everyday and I can get a ton of stuff in it.
We use this for snacks when we have a long day of medical treatments
Bought as a gift. Perfect
It is cute & roomy.
A little bigger than I thought it’d be, but that makes me love it even more! I bought it as a work bag, but it could also be used as a small overnight/ gym bag too!! I really like it
I love it. It’s a great tote. I love that it has a zipper.
Very spacious with the perfect panda theme!
Love love love. Just love it.
It’s so cute! Can’t beat it, especially for this price
Super cute! And very roomy!