SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these earrings!!! I wear them with everything. The size is perfect and lightweight. So far there has been no discoloration or green rubbed onto my ear. I have kept them away from water, perfume, and hairspray as much as possible (don’t want to risk it tarnishing).
These earrings are gorgeous. I really like them. They have a twisted design to the ring and are easy to get on. They feel solid without being weighty and look stunning when on. I've worn these during the evening and night and they've really complimented my outfit.
I am obsessed with hoops lately and these are super cute! I usually don’t take off my earrings and just leave them on for long periods of time and even as I shower. It’s been a couple weeks and it still looks good! Will be buying more
These earrings are very pretty. They are easy to put on, and they are so light weight, you don’t even notice that they are there. I recommend these if you prefer comfortable, attractive earrings.
These earrings are so pretty and expensive looking. A little bit heavy, probably not good for everyday wear. I’m very satisfied with these!!
Nice quality, comfortable, and a good addition to a basic jewelry wardrobe.
Bought these as a gift but liked them so much I kept them myself. Really lovely earrings and very good value for the money.
Very pretty half hoop earrings. They are a good size and fit me well. Comfortable to wear and look nice when they are on.
They were too large for my taste, but my daughter loved them.
These are great earrings for the price. They are lightweight, look real, do not cause any irritation. Really good buy.
Perfect and they look great , love the golden colour and they’re perfect size , very happy with the perfect purchase
I love how good these earrings look on.Super cute weather your hair is down or up.Very good quality and looks like real gold.
My favorite everyday jewelry pieces and the perfect size hoop for me.
So Shiny. Look and feel great.