SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this, perfect , dainty cute belly chain. Wish it was a big longer, so that I would have the option of clasping it down lower on my waist as well, but overall, super cute. Love it, may buy another one so I can clip them together :)
I wanted a simple, gold stomach chain for summer and this is exactly what I had in mind. It’s super cute on and the gold is really shiny which will be cute in pictures. I’m excited to wear it!
In love with this waist chain, I could wear it everyday of my life if I could. It is comfortable and I was able to adjust it to my waist. I would definitely recommend this product. Thank you!!
Absolutely love this body chain. It's so versatile and stylish. Not too overbearing. It's really so beautiful. Great value for the price. Very happy with my purchase.
I wore this to an after party at a wedding and it was a hit. Look perfect against my skin. If I wore more crop tops I would wear it all the time
Really great quality belly chain. I bought it for my birthday pool party. Totally survived the pool water and dancing moves. Great buy.
So so Sooooo cute. Great purchase. Wore it in pool with bathing suit and then later with crop top and jeans. Nice accessory.
Loved it super cute and durable! I always get compliments I’ve even worn it to workout and it hasn’t broken
Such a cute waist belt !! Does not tarnish or turn green, however I wish it would be wider. But still like it!
This belly chain is so cute I feel like a belly dancer when I wear it. I cannot wait until this summer so it can make its debut around my waist.
Super sexy and elegant! It is flat and can lay against your body. It fits me fine, love love love it!!!❤️
Its not scratchy or anything! I have a 36in waist and it fits great!!
Delicate but not weak. Looks good and held up to beach use pretty well.
Very sexy, yet understated. I love how delicate the chain is!
Classy, sexy, trendy and most of all different I love it. It’s cute and stays on my waist properly
Very cute,I love it❤ Looks just like the picture but prettier when I put it on.. worth buying