SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this a few days ago and have only taken it off once to show to a friend. It has a little weight to it but is not heavy. I have small wrists and had trouble pushing the ends together to close around my wrist with one hand. But after showing it to a friend she was able to push the ends closer together around my wrist pretty easily using both of her hands and it fits me much better now. I am so glad I made this purchase. It feels good on my wrist and it isn't too big that it gets in the way or feels awkward. The round ends are smooth and don't get caught on anything, even when I wear a little chain with it. Would definitely recommend it.
This was a gift for myself. I’d been looking for a bracelet just like this, at a price I could afford and I found it. I love it!
Pretty bracelet and nice quality. I wear it daily and receive many compliments on it.
The bangle is good for everyday use. Fits well on the wrist. Looks elegant and is quite lightweight.
The bracelet is a gift for my boss's birthday in a few weeks. Hopefully, she will like it. I think it's beautiful!
Nice quality. Easy to put on and remove. My daughter loved it.
Simple beauty. I needed something plain to add with my new watch and this was perfect.
Love this item, came quick! The only downside for me is, that wasnt as heavy as I hoped, but nice!
Love the look, but the bracelet is difficult to pull to expand. But once it's on, it's very nice.
I have been looking for bangles like these. I love them.
It's the perfect size and very comfortable. Love the look and can’t beat the price!
I really love this bracelet, it's flexible, shiny. Just what I was looking for.
This product met my expectations. It’s lightweight and attractive.
The quality is good and it is also a beautiful bangle bracelet.