SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! It’s quite dainty and very well made. Very delicate and elegant. Can be worn layered with other bracelets or on its own. It’s a bit smaller than I expected which works for me beautifully since I’m petite and have a tiny wrist, but for larger ladies it might not be a good fit. Excellent quality for the price.
I love this bracelet! It's very cute and dainty. Pairs up great with another thicker bracelet I have for layering. I'm really happy with it! Also I have pretty "normal" size wrists and it fits great, not too small or big.
I wanted a simple bracelet to add to my accessories and this is perfect! I have a very tiny wrist, I like that I can make this bangle tighter along my wrist. It is a very nice piece of jewelry!
Such a cute bracelet! Good fit and good quality! I love the look of it and the color has stayed good looking. I don’t wear it all the time. I’ve had it for several months though and it still looks brand new.
I was pleasantly surprised when my knotted bracelet came. It is beautiful! I received compliments on it the first day I wore it.
Purchased as a gift for my granddaughters. It is perfect for them to dress up a casual outfit a bit. It will go with jeans or a little dress. They are in their mid teens. I really liked the quality.
Love this bracelet! I got a bunch of them for my bridesmaids and it was the best thing I could have bought! Great quality!
So lovely and delicate. However, my bigger boned ladies, you have to open it up quite a bit. I have to play around a bit with the angle so that my wrist doesn’t look pudgy in it. Keeping it. I have gotten a lot of compliments wearing this bracelet!
I love it! It’s exactly what I was looking for, it’s minimalistic and elegant. It also looks like I’ve spent more on it than I truly did. I am very happy with this purchase
I bought it for a birthday gift for my daughter. She had been wearing it for 4 months and it still looks like new.
My new favorite everyday bracelet! This elegant and sleek design is a perfect addition to any look. This can be worn by itself or with other bracelets to transform any outfit! Truly well made, I would highly recommend this item!