SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My 12 yo daughter is a huge Flash fan and has been begging for a necklace so I got this for her and she loved it. The material Is decent quality for the price and it looks great. Necklace is a bit longer than expected, but my daughter appreciates the length. The pendant is of a nice size, not too big and gaudy which was my fear purchasing online. All in all it looks great, doesn't look fake or costumey. Had a very happy preteen girl.
Item as described. Great quality for the price. I also like how it was shipped quickly. I would recommend to all buyers who want to purchase this item, you would not regret buying this. This is definitely a good buy. I love mine.
I bought this necklace because I am a big HP fan and I love it! It is very cute and dainty and looks like real gold. I have worn it several times now and it still looks brand new and has held up well. I would definitely purchase it again!
I'm really glad I gave this necklace a chance. My niece loves it. The quality is great, very shiny, the chain in as long as a regular necklace. 100% satisfied with my purchase and recommend
Beautiful pendant & nice 18” brass chain. Packaging is very nice. Can’t wait to wear it. Thank you!
My daughter bought this necklace and wears it regularly. She likes the look and it seems to be good quality.
Very nice necklace!! Even nicer in person. High quality. Will make a nice gift!
I’ve this necklace for 3 months now. I love it, I wear it everyday. If you wear it for a long time while sleeping and showering it will get rusty but still is a great necklace.
I love the way it looks and feels, and it’s made well! I recommend it!
Exactly how it looks in the picture! Absolutely love it and beyond happy with this gift!
Love it!!!! The chain is cute and looks good and the pendant
Cute pendant necklace! Bought it for my daughter for her birthday and she loved it!
Cute little addition to my daughter's necklace collection. For the price it’s worth it!
Great quality, Perfect length, and very comfortable to wear. ❤️⚡️
A perfect gift, had looked long and hard for this item. Was received with happiness.
Great size! What I expected!!!! Recommend, not too big or too small
It’s beautiful and simple. Love it