SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like this ring so much that I bought two more to give as gifts. No higher praise. It is really, really beautiful. Saw one like it on the Bold and Beautiful and was happy to find one like this here. Not "pure" gold, but a beautiful ring and looks great on my ugly hands.
The ring is exactly as pictured and exactly what I expected to get when I ordered it. I love that it can be adjusted a little bit, makes for the perfect fit. Thank you for making beautiful jewelry at an affordable price.
I love this ring! It takes a little adjusting to make it comfortable on your finger but after you adjust correctly, it's comfortable. The value of the ring is nicer than I expected and I keep getting compliments on my ring with 3 people saying they loved how thick it is! Great buy!
This ring is great! An inexpensive piece that looks great with my other gold jewelry. Love that you can adjust it, as buying a ring size online is not easy. The gold is a perfect real gold color, and doesn't look cheap. Also very comfortable!
I absolutely love this ring. I ordered it for summer because I love tanning naturally, and wanted to see the difference between before vs after. The ring is smooth on your fingers and doesn't feel constricting. I love the wide band and the smooth shiny gloss it has.
This ring feels good quality - definitely a staple piece. Not the most comfortable but not uncomfortable either. It would be nicer if it didn't have the 'one size' factor where it can open up because that can pinch a little even when you open it, but it's worth it.
I love it! This is exactly the bold statement ring I’ve been looking for. Nice and polished, not too thick where it gets hot on your finger either. Definitely a nice addition to your wardrobe!
I love love this ring, you really have to care for it and not get it wet at all but it’s great
Perfect for a cheap little ring. I haven't taken it off yet b/c it is flat and doesn't get in the way. I can't even feel that it is on and I NEVER wear any jewelry. It serves the purpose for what I wanted.
Love this ring! I wear it on my middle finger but it's easily adjustable to fit pretty much any size. Definitely worth the price! And I get compliments every time I wear it.
Love the look, I wear it all the time. Surprisingly still "gold" despite not being gold.
I love this ring! It's simple, minimalist, well-made, lightweight and comfortable. Easily adjustable. High shine. I've received so many compliments.
Cute. Just wish I got it in a larger size
Fits super easy! So far no green finger or tarnish, it’s been a couple days now, hopefully it stays that way.
This ring is exactly what I expected. I love it. Stylish, modern, matches every outfit
Fits like a glove and easily adjusts if need be. I can barely even notice I’m wearing it.