SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve had this bracelet for about a month now and I’m absolutely in love with it. I wear it 24/7 with the exception of a few times - I care enough to take it off to shower. It has worn beautifully and is absolutely unreal in the sun. This was an awesome purchase and I would highly recommend. :)
Love this bracelet... very pretty and shinier than I expected. It’s also holding its color/finish well. Easy to put on and take off. Very pleased and may purchase in the future for gifts. I receive compliments all the time and it’s shine grabs people’s attention. Nice!
Love this bracelet. I have a Kay’s bracelet and decided to add an extra bracelet to wear with it for my wedding. My guests couldn’t tell the Kay’s bracelet from this one. Very pleased with this purchase.
So, the issue I have with it might be like a spoiled issue; the chain is a little too thick for me. It makes the quality look a little lower, even though it's really not, it's just weird...
This bracelet has a lot of sparkle and looks feminine! The bracelet is sturdy and is great for casual wear or dressy occasions. I HIGHLY recommend this bracelet!!
So pretty! It almost sparkles! Very fine and delicate, but so far seems to be good quality and well made. Very happy with it and thought it was a good and fair price.
I like it for its thickness. It's quite thin but looks well made. Good craftsmanship. Comfortable and lightweight. Gold plated. Looks presentable as gift
I purchased this bracelet as a gift and it was very well received! She loved it. Be aware though that this is for a small, delicate wrist. It's quite dainty.
Cute basic bracelet, purchased this to go along with a couple other gold pieces I have. My only wish would be for it to go a little tighter as my wrist is small and it felt a bit loose.
Love this bracelet! I have received so many compliments on it and friends asking me where I purchased it.
Absolutely beautiful bracelet. Fits perfectly. Looks so dainty!!! Ooohlalaaa!
Beautiful. Easy to get off and on. God-daughter loved it.
I am in love with this bracelet and will be buying more like these!