SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought as a gift and it was so well made and fashionable l ordered several more because I needed one! ...and I like to keep gifts on hand for my closest friends for a bday gift or a hang in the pick me up gift! I do need to point out that the closure was absolutely amazing! I wish ALL jewelry makers used these crazy strong magnets. I have a very hard time closing bracelets and necklaces.
I lovvvvvvve this bracelet! The craftsmanship is superb and the authenticity is in a class by itself. Wayyyyy a bunch of compliments, every time I wear it! The pearls are sooo beautiful! But the best part is putting it on every day; the magnetic clasp makes it super easy on and off. I will be buying more of these from this seller. Thank you so much for offering such classy & well crafted bracelets, at such an affordable price.... ; )
This bracelet was much nicer than I thought it might be. I was very surprised at how nice it looks and how very comfortable it is. My friend saw it on my wrist and asked where I had gotten it. I told her and we ordered her one too. Very nice choice and this is also made with good craftsmanship.
I like this bracelet because it looks so beautiful, easy to put on, and looks like it costs far more than it did. The clasp is easy to close and is a strong magnetic clasp with added prongs. The clasp is secure and won’t come open by accident even if you catch it on something. It was a great purchase.
Normally these types of accessories are priced way more than what I would have dreamed of paying! However, this one is VERY affordable! The only complaint I have is I wish it was somehow adjustable...I have pretty tiny wrists, but my mom who has the same style as me has bigger wrists and this is not a good fit for her. It's not a huge deal, just something to be aware of.
I love this bracelet. I have CIPN (Cancer Induced Peripheral Neuropathy) in my hands and feet. So it is difficult to button clothes, put on jewelry, etc…I found that the magnetic clasp was a big winner with me! Also, the design is absolutely gorgeous. It is definitely real leather underneath the designs!
The clasp on this beautiful bracelet clips with a magnetic attitude. The delightful lustered bejeweling bracelet is beautiful on your wrist. The quality and cost of this bracelet is budget friendly for most women. Put this bracelet on and you feel like you have "a new attitude"
This is the third cuff I've purchased from several different vendors. It looks really cute but does have a smell when you open the package. It had a chemical scent. But don't despair, a spray or two of Febreze over the entire cuff will remove the smell. If you want a less expensive option the smell to be consistent.
The bracelet is very rich looking, the quality leather, the pearls look perfect. The clasp is very secure and closes with a magnetic. It is quite convenient. Love it.
This bracelet is really cute! I was scared it would be too white, but it’s actually a really pretty blend of neutral tones. I will probably get a few of these for Christmas presents.