SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a very delicate and attractive chain. I use it for my prescription sunglasses. It's so sunny here that I wear them far more than my regular glasses but when I go into a store I have to put them away and get my regular glasses out. Not anymore. With this I just take my sunglasses off and they are safely hanging like a necklace. You can adjust the loops to fit snugly, I wouldn't say there is any danger of my glasses falling unless I break the chain by getting it hooked on something.
This eyeglass chain is absolutely terrific! Exceptionally lightweight You don’t even notice it’s on when wearing. I have long hair and it doesn’t tangle in my hair. The length is exactly right. Not too long or short. Would highly recommend it to anyone looking for the perfect chain for their glasses!
I am so glad I bought this, as it exceeded my expectations. It is very delicate and lightweight and yet holds my glasses very securely. No more putting them down and then forgetting where I did that! I gave it five stars, I would definitely buy it again.
I needed something to hold my mask when I didn’t have to have it on, but accessible. Wearing the mask is hot enough & I was resting it under my chin which made it even hotter. This little chain is perfect. It is stylish, lightweight & serves the purpose perfectly.
I bought this because I kept losing my glasses when I would hike, figured it would be a cute way to prevent that. Minor problems, the long thin chain got knotted up occasionally but the quality is so good, my car was burglarized and that is all they stole (along with my work badge)
I wanted these so bad but I bought them for my niece so she could have them with her new glasses I got for her and they look beautiful with Michael Kors glasses. The glasses are gold on the side (arms) so it matches nicely. She looks fancy and deserves to!!!!
I absolutely love this light weight, comfortable, and flexible eyeglass holder. I use it to hang my mask around my neck when I’m by myself or at a restaurant. This way there’s no need to place it down on any surface.
This is a beautiful and delicate looking chain for your eyeglasses. I get a lot of compliments on this chain. It fits different styles of glasses and looks cute with almost anything!
This chain is very pretty and delicate. I like that I can wear my glasses around my neck with something pretty and unobtrusive. The chain stays nicely on the glasses.
These fit great and I didn't have any issue with them sliding down. You can adjust them to make them tighter. Looks great on my sunglasses and regular glasses both!!
I like it, but the dangly bits get tangled in the chain. It's no problem for me, I just take the dangles off. I love the chain itself. very convenient if you have to take your glasses on and off often.
Worked wonders! Survived the ocean, the pool and several days of going out in the sun. Also the airport! Very happy with this purchase, definitely recommend
The chain is super well made, I use it for daily wear and it holds up super well!
Love it. Very fashionable and extremely functional. I use it everyday.
Love them and get many compliments on them.