SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I was looking for. I'm young and when you think of the string I think of older people. I had eye surgery and only need reading glasses now and I kept putting them on my head and stretching them out and then they slid down my face. So I was excited to find this, it's the perfect thing for me and I don't feel like a grandma.
I bought these for my sunglasses so they don't fly off on the boat. These are really helpful and cute! They are easy to adjust and switch from each pair of sunglasses I own. Surprisingly, they didn't tarnish at all after using them all summer.
I use this chain every month, my sunglasses and my prescription glasses. Super cute and when I need to take it off for a quick second I don’t have to stretch out my glasses by putting it on my head, instead I let it hang from the chain. Love this product.
It's attractive and comfortable to wear and the jewelry clasps on each end are a good idea. I've been using it for a week, so If the color and the loops that hold the glasses hold up well, then I'll consider it a good purchase.
I ordered this bec I was tired of my sunglasses getting caught in my hair when I put them on top of my head. The chain is dainty, yet strong. Works perfectly and has already received a ton of compliments on it!
I have been wearing these for a few months and they serve the purpose of saving my glasses from falling while being simplistically-stylish. You may or may not like it, but I feel like I receive compliments for it too often. The beads will eventually move out of place. There hasn't been any irritation to my skin or rust. These hang pretty low so they get in the way when I eat, but tucking it behind my ears helps. Overall, great product. Glad I bought them.
Very nice glasses chain, easy to use, very useful, I don’t wear the glasses all day, so it is easier to hold in the glasses chain and wear back when I need it. Really recommended. I gave some to my friends .
Really pretty gold eyeglass chains are cool. These are not for elderly. I love wearing this chain. It looks classy. I wore them out to dinner the other night and I actually got a compliment, I love them!
I have bought several different styles of glasses holders that have not worked so I was very pleased when I tried this product. It doesn't get tangled in my bluetooth wire earbuds like all the others did.
This is a beautiful gold delicate eyeglass chain. It is durable & tough. I am busy with children & animals & everyday chores & so far the chain has not broken & I have not been careful with it at all.
After my eyelid surgery, I only need my glasses for reading. The chain allows me to wear my glasses all day long instead of walking from room to room.
Love the chains. They are a little too long, but that’s on me. I should have paid more attention to the length! I’d order them again, but shorter!
There are many eyeglass chains to choose from but I found this one in a league of its own. It presents itself in an upscale look, it functions well and it goes well with different glasses.
These are dainty and stylish. I have received many compliments! Well made. And I am a tough critic!
I love the overall style! I got lots of compliments and I use it to hold my face masks. Stay safe my loves~
Love this eyeglasses chain - very light and dainty - very pretty too!
I love this glasses chain! Very cute, durable, and fits well. My only comment is that the little band you tighten to secure the chain gets stretched out over time - I was only able to wear this chain for about a month before it kept slipping off due to looseness. I’m sure if I flattened the metal slip down I’d be able to wear it more, or maybe I just pulled the band too tight and caused the stretching myself. Besides that, an excellent product.
It's so cute. I wanted something to add some style to my eyeglasses, I just got it but I received compliments. I definitely recommend.
I like them a lot. Been threw a lot of these and these are the nicest ones i've ever had
So cute and useful. Like a nice piece of jewelry
Very well made, lightweight, and stylish, Great price!