SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this anklet! It was exactly what I was looking for. Nothing too heavy and is sturdy enough to withstand lots of wearing! I put it on the day I got it and haven't taken it off since (yes, I am one of those terrible people that showers with their jewelry on). It has lasted 2 cruises and many beach trips. I was concerned the salt water might affect it but it still looks brand new! Highly recommend!
So I was very skeptical about purchasing this product. I had been searching for something that I would really like and this did the job. I’m a real glamorous women who loves nice things and this looks good on my ankle. I will be purchasing more from this company.It feels very sturdy.
As described and beautiful in person. I looked for a long time to find the perfect anklet and for me this is it. The piece arrived on time, nicely packaged and fits perfectly. I am very pleased. I did not rate durability or sturdiness as i have not had it for very long and wear it occasionally. I have every reason to believe it will hold up well.
I bought it as a change for the festive season, gold and glittery. It's really heavy duty. I have thin ankles and usually can't find a proper size, always too big, but this one fits big and small ankles. I swim, shower and run without removing it, nothing changed, still as if it's new.
I bought an expensive anklet and lost it in 2 months. so I liked this and thought it would be ok. And if I lost it no biggie cause it was inexpensive. But I really love it. It’s made well, it's pretty and really durable. Great for a gift or for yourself. And won’t break the bank lol. I recommend this totally
I love this ankle bracelet so much I bought a second one after I lost the first within a week. I think this is because the ring to put the clasp through is small and you have to make sure it is secure. Other than that, it is really lovely and a great value for the price.
I bought this because it looked like it had great quality and the price was reasonable. I have not taken this anklet since I got it a little over 2 months. I have noticed no tarnishing at all, it's absolutely beautiful. It was well worth the price and I would highly recommend buying one or 2.
Great product I’ve been told. My girlfriend mentioned she wanted to get an anklet, I bought this as a tester to see if she would like it and so far it’s been worn quite often and still in great condition. No color change or skin irritation after 3 months of frequent use.
Bought this as a gift for my daughter. She absolutely loves it and never takes it off. It is beautiful and holds up well (she has been wearing it for 2 months straight!) Highly recommend for anyone looking for a simple yet beautiful anklet!
My son got me this anklet last year for Mother’s Day. I absolutely love it. I have not taken it off since and have showered and even went in swimming pools with it on and it is still shiny as the day I got it. I have it in silver. I highly recommend.
Bought this anklet because I loved it at first glance. I have been wearing it for a few weeks now and didn't take it off and it hasn't changed color or broken. This was a great buy.
It's very pretty. A little bit on the dainty side not sure of its durability.
Very pretty anklet. Been wearing it for about a week now since I got it. Seems very durable and very cute! Looks high quality and definitely recommend it for any woman, or girl.
Very cute anklet. I’ve had it on my ankle for about two weeks now without taking it off and is still shiny. I like how it is adjustable to fit the size of your ankle
The gift box was cute, however this anklet was not pretty for me.
Came packaged nicely and beautifully right out of the box. It's been a few months with daily wear and still looks brand new
My wife loves this ankle bracelet. It's really beautiful in person and looks great on her. Very sexy.
Fits my small ankle, I always have a hard time finding one small enough, this was perfect!
I bought this for my god daughter and she loved it! It is a beautiful piece!!
It is pretty, but it does not show on white skin.
Beautiful, shiny and appears to be durable!
As described. So far so good and elegant
Bought this for my wife and she loves it