SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really like the silver color and screen design of this electronic watch. It looks amazing on my wrist. I have been looking for a watch that actually looks like a real watch for a long time and finally I found this one. I immediately decided to buy it with such a good price tag without much expectation, but it turned out so much more than I expected. I have been wearing it for a few days now and just love how it makes my life more organized now.
Love this watch! Great price, comfortable to wear and love the look and how easy it was to set up and daily use. Love how it conserves battery by not showing the lighted time unless you touch the screen. It responds well to body heat/touch showing time and date. Really space age! Cool!
I really like the design, the diamonds look very elegant as the watch itself. My screen got a bit damaged after the watch fell, I expected it to be more durable… But overall, the quality is nice and the watch still functions well
I've only had it for two days but I LOVE IT!!! It's so sleek and pretty I feel so confident wearing it! My mom and sister already both bought one after seeing mine!!
My daughter (10 years old) loves this watch. She accidentally wet it in the shower but it is still working fine. Stylish watch and functional. Recommended.
Very beautiful watch, attractive. I use it for work and got a lot of compliments on it. It's a little heavier than a regular watch but it's amazing!! 100% recommend!
Bought this watch for my mom and she seems to really like it! It's a little confusing to set the time since there's only one touch button, but not too bad. Great product overall!
Very beautiful and exquisite appearance, very stylish. You can also bring it on formal occasions. Functions are simple but sufficient for daily use
While it's not the most expensive watch out there, it definitely does everything I needed it to do. Not to mention it's beautiful to look at...
Great watch and easy to use. It doesn't feel too heavy on my wrist despite the fact that I haven't worn a watch in a decade.
Perfect!! Nothing to say, no drawbacks!! Flexible, good quality for the price, easy to change the time
I love it. Suitable to match any of my clothes, the appearance is novel, beautiful and generous.