SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a hard time wearing metal, except for SS or white gold, or platinum. Both are too expensive for a watch. This watch is beautiful. It is just what I wanted. The black face and golden hands stand out surrounded by the gold band. It is very comfortable and easy to tell the time. This is a birthday present from my husband so I have to wrap it and not wear it again until it's my birthday.
I love this and found it easy to adjust and close with 1 hand, after just a few times I was able to do it with one hand. It stays tightly closed. I have no problems. Best is it is large enough to read without glasses. It does not pinch like some or wear out like others. Great product
Love this watch! Only issue is with the length of the strap. I had to take it to a jeweler because even if I got one of the kits I'd have no idea how to use it. Even the jeweler had an issue and as a result part of the clasp got bent so it doesn't close as securely as I'd like. Beautiful design though!
Beautiful and sturdy. Great price for quality. Great packaging and branding. I’ve showered with it often and no issues. Wear daily and no issues. Super cute and sparkly
I am a lover of watches; but I have a small budget. That is why I love this watch, it is the most comfortable watch I now own. No problems with the band or battery yet.
Very nice looking. Pretty gold mesh band. Big enough for my 8 inch wrist. Easily adjustable. Great price. I want more in other colors. Absolutely love it.
LOVE this watch and always get lots of compliments! It’s so elegant and adds a lot to your look! And it matches everything
Love this watch- So beautiful and sleek- easily adjusted to fit my wrist, didn’t have to change or take out links. I give it an A++
The watch clamp is a pain in the ass to adjust but it is a good looking watch.
Love the watch! Great quality and looks very classy and expensive for a very great price.