SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This item actually exceeded all my expectations. I was on the hunt for a dope piece like this and for the price and quality of that was definitely it! Also, the fact that I got it in less than a week also makes me recommend this product to everyone!
Literally stunning in person! Can't tell the difference between this and real silver.I bought this for my son and he literally hasn’t taken it off. Not light and flimsy,but not too heavy.
The shipping and delivery didn’t take too long. It looked exactly like the picture. I bought it for someone else so hopefully they like it just as much as I do!
High quality materials! Amazing stone placement! Never been more satisfied with the craftsmanship than this piece! I will definitely be ordering again!
I bought this for my best friend for his birthday & he loved it! He wears it every day. It’s great quality & the shipping was fast.
Amazing! This is beautiful! The pictures don't do this any justice whatsoever. It shines and blings and is absolutely amazing!
Great piece with so many details! Came exactly as pictured and didn’t take too long to arrive either highly recommended!
The quality was okay considering the price. It was very light in weight, I thought it would be a little bit heavier.
Amazing quality pendant, looks amazing. Even better than I expected. You can't go wrong for the price!
Great quality, my daughter absolutely loves her new “Bling”! Thank you so much!
It's pretty cool to wear from time to time, but it’s definitely not for everyday wear.
I love this beautiful money bag pendant. I like the combination of two colors.
Did not know how this style would look on me, but I absolutely love it!
Great quality for the price, looks even better than the photo.
It was nice looking but my daughter wore it once and broke it!
This piece is truly outstanding for the price.
It's cheap yeah but my cat doesn't care
Gaudy costume jewelry not for everyday wear.
It was just like the picture