SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the solid feel of this bracelet. It is a simple piece but it really adds to the overall look. I'm a fairly plain guy, but I'm trying to add some variety to my look. The bracelet is well made, and only actual force from a heavy object would break this thing. IE; Actively trying to break it will eventually do so. Otherwise it should survive all activities you perform. The clasp works fine and far from flimsy. And there's no chance it will undo itself once it is on. It won't snag on something and pop off. I do not shower with it on, as I'd rather take it off.
I just got this set in the mail. It looks very nice! Only one thing is not so great - which is why I am giving it 4 stars instead of 5. The piece is too lightweight for me, I’m worried that my normal wear will break it. Other than that, I'm very happy with my purchase.
The shipping was fast, a day earlier than the arrival period. I have had the bracelet for nearly a week and I love it! The clasp is great. The whole bracelet has good weight to it and is highly polished. Very pleased
Absolutely love this, I bought it for myself, not my husband. I wanted something to be tough, as I am a farm girl and I am rough on jewelry. This is a really nice piece and it's tougher than me so far...THAT says a lot.
This bracelet is so beautiful I bought it for my boyfriend who loves it and it looks so good on him. I recommend anyone to buy this present for their boyfriend or husband, they are going to love it.
Bought for a friend that has the most beautiful hands ever and it looks really nice on him. Very masculine. Can be worn while dressing up or down. Appears well put together.
I am very pleased, I kinda expected it to look like costume jewelry but to my surprise, it looks great! It fits nicely and is a very nice size, I'm happy!
This is a solid, study, heavy bracelet. Lots of compliments, and it looks nice with my stainless steel rings as well.
Nice product but it's a bit small for me. I ended up giving this bracelet to my daughter because it fits her more.
A very nice bracelet, nice & heavy, masculine yet not too big. It is just right - perfect.
I love this bracelet, it's thick and very sturdy. I purchased it for my hubby and he loves it.
I wear this all the time. It's really cool and high quality. I get lots of compliments on it.
The bracelet is perfect for my 18-yr old son. Just the right width for a young man.
The width is perfect. This is now my favorite out of all the other bracelets I have.
This one I'll keep brief. SO NICE that my wife asked me to buy her one!
I'm only giving it 4 stars because I lost it while riding my bike.
Very nice and very secure, it does not unhinge itself.
I really like it, but the clasp broke within the first week…
It is a little small and hard to put on by yourself.
Love the look and feel of this bracelet.
I like the style and boldness.
It's easy to put on and off!
Heavy duty. Nice shine.