SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this product is easy to recommend with the claw grip being the key. I’m a casual bike path/bike lane rider owning a simple commuter bike so I look at my phone quite often during my rides and this holder is the most efficient I’ve used with no slippage. It appears sturdy enough to recommend to mountain bike riders..., I’ll be purchasing a second one as a HS graduation present to my son for his mountain bike.
Perfect for motorcycle . It is helpful for this small bike that likes to have destinations of fun and enjoys getting lost but needs directions home. Keeps your phone safe and accessible. If your phone has cover it takes a little wiggle to put on but no biggie.
Really love the simplicity of the installation. You just hand turn the knob to tighten the mount on the handle and you're done (plus it makes removal just as easy). My previous mount had rubber pieces you needed to stick in to fit different sized handles plus you needed a screwdriver to tighten it in. There is an additional rotating knob on the back of the actual phone mount which secures the phone into any position. You are trading some ease of movement (since you need to loosen/tighten each time you want to rotate your phone) for stability as it does seem to lock it into place well and you can still set the phone in any position horizontal, vertical, or other. Overall seems very well made and thought out.
Ordered this mount to help me while I'm out cycling with my son. Came fast, installed in seconds and holds my Google Pixel 2XL perfectly!!
I ride a road bike and wanted a quick mount for my Iphone xs in a Lifeproof Case. This filled the bill. The clamp just screwed on the handlebars and it was ready to go. On my first ride I noticed the phone battery ran down quickly with the screen on all the time. I was trying to figure out how to attach a Anker tube shaped phone phone charger. My husband came up with the idea of cutting an old road bike inner tube. With 2 bands one wrapped around the mount (not over the phone) on the top and bottom of the mount, the charger slips easily but firmly under the phone mount. I'll test it out tomorrow.
I put it on my suzuki maruader 800. Is really great at speeds under 50. However going 50 and above there was tons of vibrations in the rubber mount. So good for around town.
Well so far so good. Just a few issues. Pros: 1) It fits large phones with otterbox cases - even though it seems too small. 2) It fits handlebars 3) It seems to stay put even over bumps for the most part Cons: 1) It seems floppy and loose (but it somehow stays put just fine). I am concerned this will get worse. It really needs some rigidity. 2) It does not fit larger posts (it says it does but it wont wrap around the frame) 3) I am worried the straps that hold the phone will break eventually, they are very thin. 4) The handlebar strap is not 100% solid. It still rotates around the handlebar even when strapped down to the max. Its OK for the price, but if you want something rigid and solid keep looking. This mount has zero rigidity, its basically 100% silicone except for the rotating mechanism.
I think the mount is great. It allows for a variety of sizes to grasp onto. The phone holder itself at first I didn’t think much of it, but it actually grips the phone (iPhone 7 and 8 plus) very well. Attached to my bike, the phones were snug and easy to function.
The best part, I can also use this in my car! It fits into the grab handle in the middle of the dashboard between the seats. It'll be fantastic for road trips, whether I'm on my bike or in my car. Can't wait!
Lightweight and easy to put on and takeoff. I live in an urban environment and have had screw on phone holders stolen so this helps prevent theft by taking it off easily. Not quite as sturdy as I was hoping for so the holder moves around a little when riding vs. others that I’ve had where the phone stays more fixed and sturdy.
The good parts: - it's cheap - it does the job The bad parts: - it doesn't do a great job. The phone is wobbly and it's shaking too much on a bumpy road. I think this is due to the rubber design. In order to be better at this it needs to be more firmly fixed and made of only solid parts, no rubber.
This is a decent little phone mount that is pretty cheap. It grips the handlebars tightly and won’t fall towards or away from you while you ride. Being able to rotate the screen is a nice feature also. Face ID doesn’t work because of the silicone bands, but they seem sturdy enough. When you are on a bumpier road, your phone will flop around some, but I haven’t at all been worried that it was going to fall out. Overall, it’s pretty solid.
Purchased this for my wife so what she could mount her phone to her bike and utilize her music and GPS. The mount is simple to install on a bike handle bar and does a good job holding the phone in place. The only minor complaint she had was that her Otter box phone case increased the dimensions of her phone such that the holder was stretched a bit more than she would have liked leaving her concerned that it might fail a bit prematurely. So far it is working well but only time will tell how well it holds up.
I bought one for me and one for my boyfriend. We have different phones and this fits both types. Mine tilts a little while I'm riding, but other than that, it's awesome.
I specifically bought this for my iPhone 7 Plus that I have in a fairly slim case and with a Popsocket on the back. I was happy to see that it does in fact fit my phone and holds it securely. This is so easy to install on a bike and then be able to move it to another if you so choose. Initially, putting my phone in the holder was tough. It does fit tightly. After putting it in and removing a couple of times, it seemed easier but without losing grip. The case seems like it will hold up and doesn't look like it's overstretched. Overall, I'm really pleased with this product.